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Refund Policy

Last updated: January 9, 2025

3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee on all paid plans (Personal, Pro, and Max). If you're not satisfied with Floma for any reason, you can request a full refund within 3 days of your initial purchase.

How to Request a Refund

To request a refund, please email us at support@getfloma.com within 3 days of your purchase with:

  • Your email address used for the purchase
  • Order confirmation or receipt
  • Brief reason for the refund (optional but helps us improve)

Processing Time

Refunds are processed within 5-7 business days and will be credited to your original payment method.

After the 3-Day Window

After the 3-day refund period has expired, all charges are final and non-refundable. However, you can cancel your subscription at any time to prevent future charges.

When you cancel, you'll retain access to your paid plan features until the end of your current billing period.

Subscription Cancellation

You can cancel your subscription at any time through:

Monthly subscriptions will continue to renew automatically until you cancel.

Exceptions

Refunds are not available for:

  • Purchases made more than 3 days ago
  • Renewals of existing subscriptions (cancel before renewal instead)
  • Usage-based charges or overage fees
  • Accounts terminated for violations of our Terms of Service

Questions?

If you have any questions about our refund policy, please contact us at support@getfloma.com.